Returns & Exchanges
At Simply the Great Food, we take pride in the quality of our gourmet products and want you to be completely satisfied with every purchase. Due to the perishable nature of our food items, we offer a 14-day return window for unopened and shelf-stable goods to ensure the highest safety standards.
Check Eligibility
Ensure your item is unopened, in its original packaging, and within 14 days of delivery; please note that perishable or temperature-sensitive items are final sale for safety reasons.
Contact Support
Email our customer care team with your order number and a brief explanation for the return to receive a Return Authorization and the appropriate shipping instructions.
Package Your Items
Securely pack the products in their original shipping box or a similar sturdy container to prevent damage during transit, including a copy of your packing slip inside.
Receive Your Refund
Once our quality control team inspects the returned items, we will process a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing